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SINN FEIN COUNCILLORS CALL FOR ‘WOMEN POWER TO DEFEND IRELAND’

first_imgSinn Fein County Councillors, Cora Harvey and Maire – Theres Gallagher on the approach of international women’s day have called on the women in Donegal to get empowered and to come out and defend rural Ireland.Cllrs Harvey and Gallagher have said: “The 8th of March is Interntional Womens day and we are encouraging women this March to come out and defend rural Ireland, let the 8th of March be a catalyst for action.“Connecting Girls, Inspiring Futures” is the 2012 theme of the www.internationalwomensday.com website and this has been widely used by hundreds of organisations including schools, universities, governments, women’s groups and the private sector. However each year the United Nations declares an overall International Women’s Day theme. Their 2012 theme is “Empower Rural Women – End Hunger and Poverty”.The Sinn Fein women have said: “From an Irish context, the theme “Empower Rural Women” has never been more relevant. From a women’s view and as female voices representing a party who strongly defends rural Ireland and its children I would call on the women of rural Ireland to come out and help us defend rural Ireland.We have seen the attack on rural Ireland over the past number of years, are we too soft?, an easy target? The political establishments both in the recent past and present has seemingly taken a swipe and a dislike at rural Ireland and we in Donegal are taking the brunt of Government Policies that are not “rural poofed”For years women have been fighting for gender equality, policies and legislation are now apparently “gender proofed”, we now need to make the stand that Government policies are rural proofed. Changes in school transport policies, cuts to road expenditure, septic tank legislation, cuts to rural schools, pending closures of community hospitals, EPA regulations, the list is endless, these are all attacks on rural Ireland.They added: “We are asking women to come out behind any local campaigns to defend rural Ireland, regardless of your political persuasion, women can be heard, if we come out and stand together we can make a difference.”Remember “hell hath no fury like a woman scorned”.Sinn Fein launch “the defend Rural Ireland Campaign on the 12th of March. SINN FEIN COUNCILLORS CALL FOR ‘WOMEN POWER TO DEFEND IRELAND’ was last modified: March 7th, 2012 by BrendaShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:SINN FEIN COUNCILLORS CALL FOR ‘WOMEN POWER TO DEFEND IRELAND’last_img read more

ANGER AS IRISH WATER STAFF PROMISED €7,000 BONUSES – FOR DOING THEIR JOBS

first_imgPeople in Donegal have been left to drink water like this….while Irish Water bosses pay themselves bonusesTHE IRISH Water crisis kick-started by the Donegal County Council row over the body has taken yet another turn – 299 staff are to get average bonuses of €7,000…for doing their jobs.Staff who meet the criteria of their employment contracts will get the cash, the organisation has admitted.It follows a row over massive fees paid to consultants, and being probed in the Dail this week. Irish Water MD John Tierney told the Oireachtas Public Accounts Committee that so far, no bonuses have been paid but every employee has the opportunity to receive a bonus based on their performance.Minister Phil Hogan has defended the latest scandals, despite criticism from Labour minister Joan Burton.Local Sinn Féin election candidate, Noel Jordan slammed councillors who saved the council this week.“The people of Donegal had watched intently as it seemed certain that our local representatives would, at last, make a stand in defence of struggling families and vote down an unfair council budget. “Many people believed the promises that many councillors were willing to sacrifice their seats in a symbolic stand against austerity.“When it came down to it however, only Sinn Féin councillors and some Fianna Fáil councillors had the backbone to see it through.“I am particularly disappointed with local independent councillor John Campbell, who despite promising to make a stand, went back on his word, joined with Fine Gael and accepted the budget with some piecemeal adjustments.“How can Councillor Campbell call for a boycott of water taxes when he voted for our county’s water assets to be transferred to Irish Water? Where is the credibility in that?“The people of south Donegal deserve better representation than they’ve been given over the last number of years. I hope to change that.” ANGER AS IRISH WATER STAFF PROMISED €7,000 BONUSES – FOR DOING THEIR JOBS was last modified: January 16th, 2014 by John2Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:000 BONUSES – FOR DOING THEIR JOBSANGER AS IRISH WATER STAFF PROMISED €7last_img read more

‘Your Future Your Choice’ brochure launched across Donegal

first_imgDonegal Local Development CLG (DLDC) hosted a successful launch of Your Future Your Choice’ brochure in Letterkenny yesterday.The brochure maps the wide range of opportunities available to young people aged between 15 years and 23 years to engage in further education and training within the County.The brochure was devised by DLDC in collaboration with the County branch of Guidance Counsellors as well as local education and training stakeholders. The brochure was funded as part of DLDC’s role in the Social Inclusion Community Activation Programme (SICAP), a national programme which aims to reduce poverty and promote social inclusion and equality.“Essentially the brochure maps the wide range of opportunities available to young people within the County to access training and education opportunities in a very user-friendly way. Donegal Youth Service assisted us in the initial design as we wanted to ensure that the information was presented in a clear but attractive way,” said Susan Kierce Marsh, SICAP Co-ordinator for Lifelong Learning DLDC.Susan noted that as a County we ought to be very proud of both the variety and quality of supports to young people. She noted that in her experience, both young people and their parents/guardians frequently found it difficult to access information on the plethora of services available.Guests at the launch of the Donegal Local Development Company ” Your Future your Choice” a guide to education and training opportunities in Donegal for the 15 to 24 year olds. . Photo Clive WassonSusan explained that ‘Our brochure will help guide individuals to make informed choices about the range of opportunities that are available to them’. Chairman of DLDC, Mr Jim Slevin noted in his opening address that it is a strategic priority of DLDC to promote and support access to Lifelong educational, training and learning opportunities.“Indeed, the concept of Lifelong learning is central to our work and we believe that students of all ages and abilities should be able to participate in education and training appropriate to their needs and abilities. We know that learning new things makes people more competent and confident.“It improves the chances of finding work that matches their interests and abilities. Research shows that learning new things makes people happier. We support people to access appropriate learning opportunities that prepare them for life. Furthermore, he noted that ‘Lifelong Learning is the “ongoing, voluntary, and self-motivated” pursuit of knowledge for either personal or professional reasons.“Therefore, it not only enhances social inclusion, active citizenship, and personal development, but also self-sustainability, as well as competitiveness and employability. As a Local Development Company, these elements are very important to us in our day to day work with both individuals and communities. This brochure is a prime example of a Local Development Company using a bottom-up approach i.e. developing local solutions to local issues.’Anne Mc Hugh, Chief Executive of Donegal ETB and a member of DLDC Board, in her address noted the positive and collaborative nature of the relationship between DLDC and Donegal ETB. She endorsed the brochure as a valuable tool for young people, parents and professionals working in the area. She was happy to see that the brochure is available in both Irish and English Padraic Fingleton, Chief Executive Officer DLDC noted that the brochure will help young people to access information on education and training opportunities available within the County and in turn, they will be able to create a positive and fulfilling life for themselves. He reiterated DLDC’s commitment to continued collaborative work with organisations and agencies.Having launched the brochure, Susan Kierce Marsh noted that DLDC will now focus on the distribution of it to across the County to ensure that all schools, Youth Clubs, sports clubs, Community Centres have copies of it available. The brochure will shortly be available to download form DLDC website (www.dldc.org)Some of the crowd at the launch of the Donegal Local Development Company ” Your Future your Choice” a guide to education and training opportunities in Donegal for the 15 to 24 year olds. . Photo Clive Wasson‘Your Future Your Choice’ brochure launched across Donegal was last modified: April 5th, 2018 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:brochureDLDCdonegallaunchletterkennylast_img read more

Good pitching dominates Big 5

first_imgStellar pitching has been one of the big talking points recently on the local baseball and softball fields.In the past 10 days alone, we’ve witnessed a perfect game for Eureka softball, a no-hitter for McKinleyville baseball and a St. Bernard’s standout shutting down the most potent offense around.And we’re just halfway through the league schedule.For the Loggers, senior Alyssa Jimenez has been on fire recently, tossing a perfect game against Fortuna on April 14. In baseball, …last_img read more

Looney’s long, scary road back aided by homecooked meals with mom, dad

first_imgWarriors center Kevon Looney held hands with his father and mother, gazed at the Golden Gate Bridge, bowed his head and prayed.Looney’s dad, Kevin, and mom, Victoria, first moved to the Bay Area from Milwaukee in the summer of 2015 to help their youngest son navigate multiple hip surgeries. Now, as Kevon dealt with his most vexing ailment yet, they were near-nightly visitors at his Fisherman’s Wharf row house to cook him dinner and offer support.Little more than a week removed from returning …last_img read more

ABI recognises South Africa’s young recyclers

first_imgMiss Earth Fire  Milanie Cilliers Congratualates Sibongiseni Buwa and Lindiwe Khumalo from Ekuthuleni Primary School School. (Images: ABI Schools Recycling Programme)The Amalgamated Beverage Industries (ABI) Schools Recycling Programme has rewarded primary school pupils for collecting recyclable waste. Their efforts have helped to cut the effects of pollution countrywide.Aimed at changing the mindsets of children, who are to inherit South Africa, the recycling programme awarded learners from Ekuthuleni Primary School in Ntuzuma in KwaZulu-Natal for their ongoing dedication to cleaning up their communities and collecting recyclable waste.More than 640 tons of recyclable material – PET bottles, cans and paper – were collected this year by participating schools. This has saved about 4 340 cubic metres of landfill space and more than 1 250 tons of carbon from being emitted into the air.RECOGNISING DEDICATIONHaving collected a total of 27 604 kilograms of recyclable waste over the course of 2015, Ekuthuleni Primary School ranked first among participating schools around the country and walked away with the R50 000 cash prize.This money will go towards improving the school’s infrastructure to further enrich the pupils’ learning experiences and increase their productivity.After putting in a good shift throughout the year, Motjibosane Primary School from Temba in Hammanskraal came second. Pupils at this school collected 22 561 kilograms of waste. They were followed by the team from Siphosethu Primary School from Ntuzuma in KwaZulu-Natal, who amassed just under 15 000 kilograms of recyclables.This year the programme introduced its Directors Award to recognise exceptional commitment and dedication to the Schools Recycling Programme. The first recipients of this award as well as the R50 000 cash prize were teacher Regina Rathethe and the Boikgantsho Primary School team.ABI’s sustainable development manager, Gaopaleloe Mothoagae, said the company valued innovation and developing sustainable solutions.ABI Schools Recycling Awards – Winning School Ekuthuleni Primary from KwaZulu-Natal receiving their accolades.SCHOOLS RECYCLING PROGRAMMEFor the past five years the programme has looked to involve children as active participants in waste management and open their eyes to the importance of recycling by introducing the concept to them in a school environment.By informing children at an early age about the impact that waste has on the environment, putting an emphasis on plastics in particular, the programme hopes to encourage awareness of proper waste management among youth.“So we gave a lot of thought to how best we could recycle PET bottles in particular to obtain a lasting environmental impact. We realised that meant engaging with schoolchildren, thus getting tomorrow’s citizens on board now, and linking the entire recycling initiative to empowerment.”At first the programme involved 40 schools from across the country; since then, more than 400 000 children have become involved from 404 schools around South Africa, most of which are located in townships and rural areas.Each school taking part is asked to collect a minimum of 1 000 kilograms each month and those that go beyond this target then enter in the running to win monthly prizes and ultimately the grand awarded, which was won by Ekuthuleni Primary School this year.The programme’s widespread influence is a result of its approach of combining education about waste management with a range of fun activities in the schools’ specially developed recycling curriculum to teach life and natural sciences.“We are changing the mindset of an entire generation in order to change the way our society manages waste,” explained Mothoagae.COMBATING UNEMPLOYMENTVarious aspects of the programme were created in a way that would ensure it was self-sustaining and could provide jobs to some of the country’s many unemployed.This year the programme appointed 24 recycling representatives from areas near schools to liaise with participating schools and ensure the smooth running of the recycling initiative.Explaining the position that ABI has taken to making a positive impact on the areas in which their programme is involved, Mothoagae said the company was “determined to make a lasting impact by combining responsibility for the environment with a social good.“That’s the only way we will save our planet.”last_img read more

Harnessing the Youth Market for Your Startup

first_imgAh, the Microsoft Kin. For such a short-lived product, it has given geeks and comedians (and/or tech-bloggers) a wealth of material for amusement and analysis.A failed product launch – whether from an established company or from a startup – is worth analyzing, to be sure. And one of the key take-aways from the Kin debacle is certainly to pay attention to your target audience. Aimed at a teenage audience, the Kin device was soundly rejected by that market.And as the teen market is estimated to hit $200 billion in 2011, it’s not a good one to ignore or alienate.Listening to Your Target MarketIn a guest post in the Seattle-based TechFlash, 17-year-old Nancy Xiao itemizes her list of why the Kin failed to attract her and her peers. She liked the packaging and the music and radio integration. But she didn’t feel it was sufficiently customizable, she didn’t think it was sufficiently functional, and – worst of all – “I would by no means want to be caught with that not-so-appealing-egg-shaped thing in my pocket.” The lengths to which Microsoft went to test the Kin with a teenage audience aren’t known. But if Xiao’s feelings are representative of her age group, teens did not feel as though the product that was supposedly built with them in mind really was, in fact, built with them in mind.The Value of YouthsourcingSnubbing your potential consumers is never a good idea, but in the case of the youth market, even less so. In a post called “Never Too Old to Start Youthsourcing,” Jason Bakker argues that “Co-creating with youth is important because today’s youth expect to be heard, and the brand that gives them a voice wins.”According to Bakker, “youthsourcing” can be beneficial to businesses as it captures “the power of your most passionate young fans by putting them in the driver’s seat when your company is facing a challenge or has a specific problem to solve.” For startups, harnessing these “passionate young fans” grants access to an important and growing consumer sector. But winning their favor also helps makes sure they care enough to make sure your product is successful and that it lasts. Top Reasons to Go With Managed WordPress Hosting Related Posts A Web Developer’s New Best Friend is the AI Wai… Tags:#start#tips center_img 8 Best WordPress Hosting Solutions on the Market audrey watters Why Tech Companies Need Simpler Terms of Servic…last_img read more

Prodigious Customer Service: Live Chat vs Chatbots

first_imgTags:#AI#artificial intellgence#Chatbots#customer experience#Live Chat The world of business has changed. Technological has prepared a smooth landing surface for customers where they can choose the business they want to go along with. Will there be better, even prodigious customer service with live chat or with chatbots? First the internet, then digitalization, and now the ascent of future-techs like artificial intelligence, Cloud, and IOT is carving the business platforms.Whatever the advancement, the objective is explicit – to offer sublime customer experience.Premium customer service is not new to business owners. You know how crucial it is to keep on providing an A-Okay service experience to your customers. Because if you don’t take care of your customer, your patrons may migrate to your rivals,The fourth industrial revolution is on, and there is no space for slip-ups. To make an impressionable sway in the market, you require to bestow ultra-modern mechanization in your business operations, similar to what the big wigs of corporates are doing.Live Chat — Noodling around customers’ expectations.With the upsurge of the internet, the online business world boomed. Today, all of the top-notch, middle level and small organizations have hopped on the internet wagon. The transition is phenomenal considering how the power has shifted from corporates to customers in a matter of a few decades.The online business community is flourishing thanks to the presence of billions of people on the internet. Live chat is one of the most used customer service weapons to increase the patronage and perk up the brand image of the business. Live chat reportedly yields an impressive customer satisfaction rating of 92 percent.The concept is subtle – you have a working website where you want your potential customers to come and purchase your offering; so you are offering quick and proficient support. Previously (before online boom), when customers used to visit the brick & mortar stores — a salesperson was always lined up for instantaneous assistance. This practice was meant to increase the likeability of a prospect making the purchase.Likewise, with the online business, live chat is a facility for customers to interact with a support agent as soon as any issue or doubt arises. Seven out of 10 online businesses today leverage on the live chat support on their websites. If enforced in the right fashion, live chat has the competency to move your visitors to the bottom of sales funnel swiftly.Customers prioritize live chat support over a phone call or email support because it trims the need to wait for a response. Everyone wants their queries to be solved instantaneously. The customer priority is why 73 percent of customers favor live chat over other support mediums like email, app, post, social media, phone, SMS, etc.Artificial Intelligence — Transforming pipe dreams.Around 63 years back, when AI was first coined as a notion by John McCarthy in 1956, the vision was to make machines communicative, perceptive, and human-like. Today, AI has penetrated the business sector with its impeccable application and utility.A chatbot is an ideal epitome of how technology is helping human’s endeavor to accomplish the highest achievable efficiency. In simple words, chatbots are computer-spawned responses that empower customers to receive resolutions to their queries through AI software. Chatbots eliminate the need for human intervention in the customer support process.That sounds amazing. Business owners across the globe are introspecting the benefits of chatbots. Some have already implemented this AI-backed tool on their websites while others are still not sure of which way to go.On the other hand, market experts feel incredibly positive about the future of chatbots. Research tells that by 2020, around 85 percent of consumers will be assisted without any requirement of a human agent.‘Live’ way or the AI way?If you are going to ask me, “What’s more impactful, live chat or chatbots?” There isn’t a real answer to this. Both chatbot and live chat have their merits and setbacks. However, it becomes essential first to weigh your business objectives and requirements. This said, let’s quickly take a gander at some of the factors that weigh out both options.1.   Time to response.Keep one thing in mind always – no one likes to wait. Even though millions of dollars are invested in customer service each year, only 10% of customers reportedly feel satiated with the support from their business. A lot of business owners fail to comprehend that trimming the wait time is one of the best modifications they can do to their contact centers.The ‘Live’ WayLive chat is a unique way to address and retort wait times quickly. It shouldn’t come as a surprise if I tell that more than 75% of customers choose live chat because of the instant resolution ability. Let’s compare this to the protracted response time of email (17 hours) and social media (10 hours), the reaction time of live chat is a mere two minutes.Even though live chat is an incredibly beautiful way to satiate customers’ response, it also has bottlenecks. The point of consideration here is that a support agent handles live chat, so the limitations of humans like fatigue, stress, carelessness, and time-bounded assistance count. Organizations need to continually enhance their live chat function through rigorous training and better scripts.The ‘AI’ wayChatbots, powered by AI, are prominent amongst the businesses to give out instant responses to customers’ queries. The artificial intelligence software weighs out the human dialogue and matches it with the pre-set rules to give out the most appropriate response. A wiser approach would be to utilize both in accordance with the customers’ requirements.For instance, the initial conversation of customer service is generally filled with a trivial and common set of dialogues, so chatbots can easily handle the beginning. As soon as a live agent is free to take over, a bot can transfer the customer details and relive itself. Chatbots are run on AI, so it can also ensure the conversation is transferred to the relevant experts only.2.   The associated cost.You are in business because you want to earn a profit. This means that every decision that you take should be cost-effective.The ‘Live’ wayOffering support to customers via phone call is costlier when compared to the live chat assistance. No set up for call centers is needed, and you don’t need to hire a colossal team of callers. Live chat experts can take care of multiple queries at a time, which is a massive win as compared to the assistance on the phone. It won’t be wrong to derive that live chat support doesn’t just save you money but ensures high operational efficiency for your business.Typically, if you are paying anything less than $ 20 per month for a single user, you are doing fine. Anything above that comes under the ‘expensive’ umbrella. Also, if you are thinking to handle live chat internally then also you may have to pay a higher price as compared to when you hire a specialized service vendor for the same.However, there is always a fear of curtailed quality with external providers. How many agents are suitable to handle your live chat?5 out of 10 companies that have implemented live chat have one agent.3 out of 10 companies have around 2-5 chat support specialists.Most of the firms that deploy live chat (internally or outsourced) have unique monthly visitors of less than 5000, making it easy for a couple of agents to handle queries. No doubt, if the requirement goes up — the hiring of more experts is preferred.The ‘AI’ wayArtificial intelligence is meant to make things easy for humans. Chatbots, when it comes to providing support, lower the operational expense tremendously. The cost of artificial intelligence software is a bit high but considered a one-time investment. The overall expense you have to put in the hiring and training of live chat agents will be higher in the long run. Chatbots offer an affordable way to address your customers’ doubts and complaints quickly.3.   The Human factor.The criticality of the human touch in customer service remains a priority even today.The ‘Live’ wayOne of the most eluding aspects of live chat support is that a real human is involved in the assistance process. People consider talking to a real person when they are stuck in a dilemma or if an issue arises. The outsourced vendors offer rigorous training to their chat support specialists to improvise and comprehend with the customers’ preference suitably. This puts live chat ahead of chatbots concerning the presence of human touch in the conversation.The ‘AI’ wayThe smartest people on the earth are working day and night to advance artificial intelligence. AI has evolved, but there are some voids to be filled yet. Chatbots have the capability to imitate human response by evaluating dialogues; however, when it comes to addressing sophisticated issues, customers prefer a human over an AI-backed bot.People are still reserved vis-à-vis chatbots. If a customer is agitated and furious with some aspect, they won’t be happy to converse with a bot that is chained with limited responses only. AI isn’t equipped with the sensitivity, empathy, and emotional quotient that is needed to appease an angry customer and turn a lousy experience into a satiated one.A better way is that chatbots can address and manage issues that are repetitive and monotonous. If a complicated situation arises, chatbots should be directed to transfer the chat to a live agent. This way both humans and technology can work in synchronization with each other with elevated efficiency.4.   Availability.Online business has enabled brands to target an international audience with ease. You can own a business in the USA and have a target audience in India. This means that while running an online firm, the notion of after-business hours is araticated.The most successful brands in the world are ensuring that they are available for their prospects and customers around-the-clock. You cannot expect your customers only to reach your website during the day time only.The ‘Live’ wayThere is no harm in implementing live chat assistance for your customers 24*7. But there is one problem. To ensure that your customers’ doubts and queries are addressed day and night diligently, throughout the year — you require to hire experts on a rotational shift. More experts mean more expense.Chat support specialists working in a day shift won’t be able to manage queries popping up in the midnight. Live chat isn’t considered a feasible approach when the objective is to assist customers 24/7/365.The ‘AI’ wayChatbots should be an apparent choice if the focus is to be available for customers around-the-clock. The most significant advantage of chatbots that make them superior over human agents is that the former doesn’t get tired. Chatbots have the competency to operate 24*7 throughout the year without any requirement for holidays or breaks.It doesn’t matter if a customer is contacting you in the middle of the night or during the weekends – chatbots will be present all the time. This compels business owners to introduce chatbots in their models. Being present for your customers showcase your brand as trustworthy and dependable.Few of the agile business owners are utilizing the expertise of human agents during the business hours and deploying chatbots for after-business hours. Using chatbots after hours is another remarkable example of how marvelously man and tech can work together.5.   The problem-solving skill.The entire notion of live chat or chatbots is to resolve customers’ queries quickly. Response time surely is a vital factor in offering website support to customers. But what will happen if you keep on responding swiftly to your customers’ issues but isn’t able to offer resolution efficiently? The overall objective fails and the benefit of fast response time will be neutralized. How productively a live chat agent or a chatbot can resolve customers’ query is another essential factor to be considered.The ‘Live’ wayTaking care of a customers’ concerns is one of the most preferred options of customers to reach out to a brand because it is quicker than every other medium and is adept enough to solve patron queries. Live chat agents are considered more efficient in addressing and resolving issues of customers without any hassle. Assuming only humans can offer high efficiency in query resolution will be a blunder to make.The ‘AI’ wayAround 80 percent of chat sessions can be resolved by chatbots successfully? This stat signifies that even the remaining 20 percent of issues are unsolvable, chatbots are highly adept in resolving queries. Where the problem seems more sophisticated, chatbots can direct the interaction to a support agent. The inability of chatbots to feel empathy or to read a particular tone makes them inefficient in comprehending human issues and offer solution accordingly.If the customer query is wrongly spelled or has grammatical errors, chatbots can get confused. If a prospect is asking the cost of optimization of product or service — chatbots won’t be able to offer support. So, for a bit complex issue, chatbots can pass on the baton to customer service or live chat agent. However, this shows another example of how chatbots and live chat together can streamline your customer service standard phenomenally.6.   The conversion.Your ultimate aim is what? To convert your website visitors into your ardent customers. For this, you can either choose the live chat or chatbots. Let’s see what’s more fitting:The ‘Live’ wayNo doubt, when customers are conversing with a real person (support agent), the chances of conversion increases. Even research tells that with live chat, the probability of visitors making a purchase decision increases. Live chat is thus an impeccable way to lift your website conversion rate. So, is live chat perfect to accomplish a higher conversion rate?Yes, because it involves human experts that understand and address customer queries with higher efficiency. No, because live chat isn’t proactive. This means that customers have to reach out to the support agents if the previous experiences some trouble or confusion. It seems too pushy if the live chat experts reach out to every site visitor.The ‘AI’ wayArtificial intelligence helps chatbots to detect site visitors and send proactive messages from your end. There are many websites that have deployed chatbot assistance. It means as soon as a visitor lands on your website, chatbots will send a welcome message proactively. A quick message is an approach considered useful if you have an offering that’s too technical or specific.Final WordsThe perplexity of human behavior is quite baffling and ambiguous. Even though chatbots are fast and precise, but void of the human touch that is still needed even with advanced AI. Live chat has agents serving customers, which means high conversion and better brand image. Live chat isn’t affordable when it comes to offering 24/7/365 support. Live chat saves your expense of phone call assistance, but chatbots are much cost-effective for a longer run.Instead of thinking which one (between live chat and chatbots) is much viable, business owners should wisely utilize both. Implementing both live chat and chatbot to your website in correct proportion would uplift the performance of your business and yield out profitable output. Both chatbots and live chat are quintessential for the success of your online business. A Web Developer’s New Best Friend is the AI Wai… AI: How it’s Impacting Surveillance Data Storage Related Posts Shashvat Vats is a business and marketing zealot who develops stories and write-ups depicting the trends, needs, scope, and insights of technologies, organizations, strategies, and inspiring visions. His striven efforts and customer-centric approach are always focused upon articulating an interesting reading experience, so as to transform a casual reader into an ardent, well-informed patron. He’d love to read your opinions at shashvat.vats786@gmail.com AI is Not the Holy Grail of Sales, at Least Not… Shashvat Vats China and America want the AI Prize Title: Who …last_img read more

Ancient magma plumbing found buried below moon’s largest dark spot

first_imgScientists have found a nearly square peg underneath a round hole—on the moon. Several kilometers below Oceanus Procellarum, the largest dark spot on the moon’s near side, scientists have discovered a giant rectangle thought to be the remnants of a geological plumbing system that spilled lava across the moon about 3.5 billion years ago. The features are similar to rift valleys on Earth—regions where the crust is cooling, contracting, and ripping apart. Their existence shows that the moon, early in its history, experienced tectonic and volcanic activity normally associated with much bigger planets.“We’re realizing that the early moon was a much more dynamic place than we thought,” says Jeffrey Andrews-Hanna, a planetary scientist at the Colorado School of Mines in Golden and lead author of a new study of the Procellarum’s geology. The discovery also casts doubt on the decades-old theory that the circular Procellarum region is a basin, or giant crater, created when a large asteroid slammed into the moon. “We don’t expect a basin rim to have corners,” Andrews-Hanna says.The work is based on data gathered by GRAIL (Gravity Recovery and Interior Laboratory), a pair of NASA spacecraft that orbited the moon in 2012. Sensitive to tiny variations in the gravitational tug of the moon, GRAIL mapped density variations below the surface (because regions of higher density produce slightly higher gravitational forces). Below known impact basins, GRAIL found the expected ringlike patterns, but underneath the Procellarum region, the mysterious rectangle emerged. “It was a striking pattern that demanded an explanation,” Andrews-Hanna says.Sign up for our daily newsletterGet more great content like this delivered right to you!Country *AfghanistanAland IslandsAlbaniaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D’IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and Mcdonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People’s Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People’s Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, The Former Yugoslav Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMartiniqueMauritaniaMauritiusMayotteMexicoMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalestinianPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarReunionRomaniaRussian FederationRWANDASaint Barthélemy Saint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofVietnamVirgin Islands, BritishWallis and FutunaWestern SaharaYemenZambiaZimbabweI also wish to receive emails from AAAS/Science and Science advertisers, including information on products, services and special offers which may include but are not limited to news, careers information & upcoming events.Required fields are included by an asterisk(*)Scientists already know that the Procellarum region is rich in radioactive elements that billions of years ago would have produced excess heat. The study team theorizes that as this region cooled, the rock would have cracked in geometrical patterns, like honeycomb patterns seen on Earth in basalt formations, but on a much larger scale. In a study published today in Nature, the researchers propose that these cracks eventually grew into rift valleys, where magma from the moon’s mantle welled up and pushed apart blocks of crust. Lava spilled out and paved over the Oceanus Procellarum, creating the dark spot that is seen today. The extra weight of this dense material would have caused the whole region to sink slightly and form the topographic low that has made the Procellarum seem like a basin.With the discovery, the moon joins Earth, Mars, and Venus as solar system bodies with mapped examples of rifting. There are also similar features near the south pole of Enceladus, the moon of Saturn that is spewing water into space from cracks in an ice shell.Andrews-Hanna and colleagues have made a good case, says Herbert Frey, a planetary scientist at NASA’s Goddard Space Flight Center in Greenbelt, Maryland, even though the newly described features are surprising. The moon is not big enough to have the same strong convective cooling process that Earth has in its interior, he explains, and ordinarily convection is one of the main mechanisms thought to lead to large-scale rifting. So just what caused the rifting remains unclear. “It just means the moon continues to surprise us,” he says. Frey adds that a remaining mystery is why the rectangular features were found only beneath Oceanus Procellarum. Even if the rifting is explained by the excess radioactive elements, there is still no definitive explanation for why only the near side of the moon ended up enriched.The discovery could also be a death knell for the impact theory for Oceanus Procellarum, an idea first put forth in the early 1970s. A basin there would have been the largest on the moon—larger than the South Pole–Aitken Basin—and second in the solar system only to the Borealis Basin on Mars, which covers the planet’s entire northern hemisphere.Ryosuke Nakamura, a researcher at the National Institute of Advanced Industrial Science and Technology in Tsukuba, Japan, is still not convinced that an impact can be ruled out. In 2012, he and his colleagues published a paper in Nature Geoscience that found compositional evidence for an impact within Procellarum—a type of pyroxene mineral that is found in other, known impact basins such as South Pole–Aitken and is associated with the melting or excavation of mantle rock from an asteroid impact.In response to the current study, Nakamura says that the features in the southwestern corner of the Procellarum region look to be circular rather than rectangular, and still consistent with an impact. But Frey, who has long been skeptical of the impact theory, says that the features are as clear as day, and not what you’d expect underneath a basin. “That looks like a rectangle to me.”last_img read more

Escape of dangerous bacterium leads to halt of risky studies at Tulane

first_imgThe apparent escape from a high-security lab of a dangerous bacterium that led federal officials last month to suspend research on certain high-risk pathogens at Tulane University has left questions about an ongoing investigation of the incident and broader risks.According to a lengthy 1 March news article in USA Today, two rhesus macaques at the Tulane National Primate Research Center in Covington, Louisiana, that fell ill in early November later tested positive for infection with Burkholderia pseudomallei, which is found naturally in soil and water in Southeast Asia and northern Australia. Center researchers had been working with rodents on a vaccine for the bacterium, which can cause a sometimes serious illness called melioidosis in animals and people. The two macaques, which later had to be euthanized, and two other rhesus macaques that tested positive for the bacterium may have been exposed while being treated at the center’s hospital.Adding to concerns, a U.S. Department of Agriculture (USDA) investigator who visited the site in late January fell seriously ill a day later and tested positive for Burkholderia pseudomallei. It is not clear whether the investigator, who has since recovered, was infected at Tulane or earlier during travel abroad, the Centers for Disease Control and Prevention announced in February. The agency said it had suspended all studies at the center involving select agents, a list of dangerous viruses, bacteria, and toxins that are tightly regulated. That includes about 10 projects, USA Today reports.Sign up for our daily newsletterGet more great content like this delivered right to you!Country *AfghanistanAland IslandsAlbaniaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D’IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and Mcdonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People’s Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People’s Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, The Former Yugoslav Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMartiniqueMauritaniaMauritiusMayotteMexicoMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalestinianPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarReunionRomaniaRussian FederationRWANDASaint Barthélemy Saint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofVietnamVirgin Islands, BritishWallis and FutunaWestern SaharaYemenZambiaZimbabweI also wish to receive emails from AAAS/Science and Science advertisers, including information on products, services and special offers which may include but are not limited to news, careers information & upcoming events.Required fields are included by an asterisk(*)The hospital where the rhesus macaques were treated is located some distance from the biosafety level 3 lab where the vaccine research took place. According to the article, federal officials are still investigating the release of the bacterium. It has not been found in soil or water samples from the site, but USA Today cites studies and documents suggesting that the sampling was not done properly.Tulane University said in a statement today: “Our work with Select Agents was suspended in February as a result of the USDA investigator falling ill after visiting the Tulane National Primate Research Center (TNPRC). Initial blood tests indicate that this investigator, who has since recovered, was not exposed to Burkholderia pseudomallei at the TNRPC. At present there is no evidence of Burkholderia pseudomallei in any human or non-human primate at the TNPRC.”The Tulane incident follows several accidents with risky pathogens last year at U.S. high-containment labs that have fueled concerns about dual-use research, or studies of agents that could potential be used as bioweapons. Last summer, the government called for a nationwide search for forgotten pathogen samples in federally funded labs and a review of safety and security procedures.And in October, U.S. officials halted new federal funding for 18 projects that tweak the influenza, SARS, or MERS viruses to make them more pathogenic or likely to spread among mammals. Federal officials and outside experts are now reviewing the risks and benefits of such “gain-of-function” studies to decide whether they should be allowed to resume.last_img read more